- About Frescofy
- Your Order
- Quality & Guarantee
- Shipping & Returns
How do I get in touch with the support team?
Contact our support team if you have any questions about the prints or if you need help with your purchase. Send us a message by e-mail or WhatsApp or on our social media channels or contact us by telephone at +316 13927449
I want to buy a work, but I'd like to see it in real life first. Is this possible?
No, unfortunately this is not possible. However, we put a lot of energy into our product photography, so the images on our site give a good impression of the actual artwork.
Can I buy a frame with my work?
No, all art print posters are sold unframed. You’ll have to do the framing yourself. If you’d like us to help you find a local frame maker just contact us.
How does the ordering process work?
We'd like to keep the ordering process really easy:
1. Place your art print in the shopping cart.
2. click "checkout"
3. choose between (i) “express checkout” with paypall, apple pay or amazon pay, (ii) login with your frecofy account for easy checkout (recommended) or (iii) just enter your personal details, such as where the art print should be sent.
4. Verify the shipping adress
5. Pay the order.
When you have completed the payment, your purchase will be confirmed in the last step of the process and you will also receive an order confirmation by e-mail.
Your order will be processed asap!
Where can I view my order(s)?
When you are logged in to your account (open hamburger menu on the top right), click on “account”. Select 'Order' from the menu. Here you will find an overview of your current and previous orders. Click on the order to see its current status in the ordering process.
How can I pay?
Frescofy offers multiple methods of payment for your purchase. The payment is always sent via a secure connection. You can pay with a VISA, Mastercard and American Express credit card. You can also pay via Paypal, iDeal. Apple Pay and Amazon Payment.
How long does it take for my order to arrive?
We aim to always deliver as soon as possible. The production and shipping time varies and depends on the details of the order, such as the chosen material, the destination and the package. In general, we ship Art Poster Print within 24 hours) and a special art print (on aluminium or plexiglass) within 5- 10 days. Since you're buying a quality product that is made with a lot of attention and dedication, we can promise you that it is worth the wait.
Can I track the shipment status of my order?
As soon as your order has been shipped we'll update the order information with a track and trace code and you'll be notified automatically. If you have any questions or concerns about your shipment, please contact our support team.
I have a complaint. What to do?
Are you unsatisfied with a product or our service? Please don’t hesitate to tell us. We'll do our very best to find a suitable solution.
You will receive a substantive response from us within 5 days of receipt of your complaint. In the exceptional case (we haven't had any yet) you do not agree with our solution, you have the right to submit your complaint to the Disputes Committee at the Europees ODR Platform.
What is an art print?
An Art Print is a reproduction of an original artwork, sometimes with a predefined fixed number of replicas. The original artwork can be a painting, (digital) photography or digitally produced artwork. Each Art Print is numbered, signed and comes with a certificate of authenticity.
What is a special edition art print?
Some artworks are also available as a special art print. Special art prints are produced with superior printing techniques on extraordinary material with a high-end finish. The size of the work is often larger than the original and they come 'ready-to-hang' with a suspension system included.
What is the difference between a regular print and an art print made by Frescofy?
Regular prints are mass produced without attention to quality or resemblance with the original artwork. At Frescofy we only go for the best of the best. Our master printers are meets the European standard for high quality art prints. The product you buy at Frescofy are made with the best equipment available using precious archival inks on acid-free materials.
What materials are used for the art prints?
All prints are made with museum quality materials. Our master printers offers a wide range of materials, techniques and finishes and advises the artist on the most suitable choices for his type of work.
Does Frescofy offer any warranty on the art prints?
For all items that you buy from us, the legal warranty applies. Legal warranty means that a product is or must do what the consumers can reasonably expect. In addition, Frescofy offers a lifelong guarantee of quality and colour retention, provided that you treat the print correctly. This guarantee does not affect the legal warranty. Keep the print in a dry place and preferably out of direct sunlight, do not roll it too tight and always wear gloves when handling the print.
Will a limited edition ever be reissued?
No, a limited edition will never be reissued. Some of the works are very popular with collectors so make sure you don't miss out on the action.
Do I have to pay for shipping?
No, shipping is always free and insured at Frescofy
Are there any additional costs for customs/import?
All prices include tax and customs/import duties as per European law.
How is my order shipped?
We work with a reliable partner. Frescofy offers free insured global shipping with all orders and all import costs are included on shipments to EU countries and the USA. Most of our (international) shipments are shipped with FedEx. Orders within the Netherlands are sometimes shipped with our own courier service or DPD.
I have bought a work, but I am not satisfied. How can I return it?
So sorry, that is absolutely not what we had in mind. Please send us an email where you describe the problem. In case of damaged products please attach a photo. We'll get back to you within 5 days.
How does Frescofy select the artists?
Because of our best-of-the-class partner network we have acces to the best, most original, influential and often trendiest artists in the scene. We aim for the most talented but yet to be discovered aritsts. We call them our Tomorrow Masters.
What is the role of the artists in the process?
The artist is closely involved throughout the whole process, starting with the selection of the works and the number and type of editions that will be made from them, followed by the proofing process in which the original work is scanned and the digital file is calibrated for the chosen printing technique.
I am an artist and I want to promote my work on Frescofy, is this possible?
If you're interested in joining our platform, just reach out to us and we’re more than happy to see your portfolio.